Appointments Appointments are on pre-scheduled basis. Wright Mobile Grooming will arrive within an assigned appointment window. Should a situation occur such as traffic, road construction, or prior appointments running long, the groomer will notify the next client of the expected ETA. We value the safety of your pets and will not rush grooming in order to meet appointment schedules.
For your convenience we recommend that you pre-schedule as many appointments as possible. Our schedule fills quickly and we want to be sure we can accommodate you without wait. We are only taking new clients willing to get on a regular schedule. If you do not schedule in advance you may be added to the waiting list until such time our schedule allows for services. Same day service is not provided. Appointments must be booked in advance.
Cancellations and No-Shows Wright Mobile Grooming requires clients provide 48 hours notice in the event of cancellation. We understand things happen that require changes in schedule and we will do our best to work with you on finding a new appointment time. With a full schedule, cancellations may not be rebooked and will have to wait until the next scheduled appointment if it exists. We do require advanced notice so that we can fill your slot with another customer and adjust our schedule.
Failure to provide sufficient notice will result in a cancellation fee that must be paid prior the next service. No-show appointments and late cancellations cause a gap in the schedule. This means a badly needed groom for another pet on the wait-list could have been filled for that time.
No-show appointments (you are not home) or changing your mind at the time of the appointment will result in a cancellation fee which will need to be paid prior to the next service.
If we have to cancel or reschedule for any reason you will be notified and we will make every effort to reschedule as soon as possible. Possible reasons may include illness, emergency, mechanical breakdown, or weather related conditions. Generally if the school bus isn’t running, neither are we. Unfortunately some things are out of our control. We appreciate your patience in these situations.
Health and Behavior Issues It is the responsibility of the client to disclose any health (including vaccines) or behavior issues. We are not responsible for any pre-existing conditions. Aggressive animals does not necessarily mean refusal of service. We have muzzles that may be used, but have often found many difficult dogs behave well in the van unlike at a traditional grooming salon.
We will do the best we can for aggressive or misbehaved animals during the groom but can not guarantee full service. The groomer has the right to stop services if it appears the animal is a danger to itself or the groomer. Best care will be taken and the client will be notified should the animal be nicked or cut during grooming.
Health issues must be disclosed to the groomer for the animal’s safety. This includes but is not limited to any prior injuries, allergies, medications, hip or joint issues, or illnesses and infections.
Senior pets are 100% acceptable. We will do our best to make sure your pet is comfortable during the groom.
A full service groom may not be guaranteed if an animal is uncooperative or has trouble standing.
We take great care to make sure your pet has a stress-free experience and these policies are in place to achieve that goal. If the animal is becoming irritated, over-stressed, or otherwise physically unable to continue, services will be stopped for the safety of the pet and groomer.
Matting Mats are large clumps of fur that are stiff or hard. Matting occurs when a pet’s coat is not properly taken care of, such as failure to brush regularly or failure to schedule regular grooms. Matting is dangerous for the health of the pet and can lead to cuts, sores, bleeding, infection, and many other health problems. Wright Mobile Grooming will not spend excessive amount of time on de-matting an animal’s coat. It can hurt and stress the animal.
In cases of severe matting Wright Mobile Grooming will shave down the coat to start fresh. This is the least stressful and safest solution. In the cases of extreme matting service may be refused and a service fee will be charged. The groomer will evaluate the animal at the time of the appointment, but we request the client notify the groomer at scheduling of the coat’s condition. No additional services will be provided until this fee is paid.
Flea-Tick Policy There are a few options available if your animals has fleas. Depending on the amount of fleas we can still groom your animal, but it will incur an extra charge since we have to sanitize the van prior to any other appointments that day to make sure we aren't spreading fleas to other pets.
Animals with excessive fleas may be refused service until the problem is cleared up, but the client will be billed a visit charge at the time of their rescheduled groom. No future services will be provided until the fee is paid. The situation will vary on a case by case basis but we will make sure to provide you the best recommendations for taking care of the problem.
We can recommend using a monthly preventative such as Advantix. Any flea/tick medication should not be applied 2 days before or after grooming as it will not be effective.
Payments and Pricing Payment is due at the time of service. We accept cash, check, Visa, Mastercard, Discover, and American Express. We can take payment in person or over the phone should you like to pay in advance.
Returned checks are subject to a $40 fee in addition to the service charge.
With Wright Mobile Grooming we want to make sure your animal is getting the highest quality service to look their best. Different breeds, coats, conditions, temperament, expected length of groom, and other factors contribute to the pricing. As such we do have a starting price range for different size animals. Each groom is unique and our groomer will provide you with an estimate at the time of booking. Upon inspection of your pet, our groomer will provide you with a final estimate.
Fees may apply for the following reasons including but not limited to:
Failure to cancel within 48 hours
Returned Checks/insufficient funds
Excessive matting/flea infestation
Aggressive or uncooperative behavior
Any fees that are not part of the groom such as cancellation/no-show must be paid within 30 days or Wright Mobile Grooming will cease any future service
Refusal of Service Wright Mobile Grooming reserves the right to refuse service for several conditions including but not limited to:
Excessive matting or parasite infestation
Overly aggressive or uncooperative animals
Health issues that require a veterinarian
Other issues that are either not disclosed or are discovered by the groomer
Mis-represented condition of pet at booking
We value your pet’s comfort and safety and want to provide a stress free grooming experience. If it appears grooming might cause injury or harm to the animal service will be terminated.
If services are terminated there will be a minimum service charge of $65.
Liability Statement Wright Mobile Grooming is not liable for any health issues that did not stem from grooming services. The animal owner has disclosed any issues to our groomer in advance. We are not responsible for injuries resulting from age or pre-existing conditions.
Owners take responsibility to ensure their animal is current on vaccines and has disclosed any known health issues to the groomer.
Owners are not allowed in the van while services are being rendered.
Owners are responsible for regular maintenance of their pet’s coat including but not limited to matting and parasite infestation. Failure to do so may result in extra charges.